Appeals Policy & Procedure


This policy is to ensure that Child Care Services Training learners and clients are aware of the appeals process afforded them in relation to the assessment procedure. Child Care Services Training ensures they are compliant with Standards for Registered Training Organisations (RTOs) 2015 Standard Six Clauses (6.1- 6.6).


Child Care Services Training is committed to a fair and equitable assessment process that ensures learners are provided with a framework to bring forward appeals against the assessment of their work or to appeal a decision regarding mutual recognition. This Policy outlines the process that ensures appeals are handled in an effective and timely manner.

This Policy applies to learners who have undertaken or wish to undertake training with Child Care Services Training.

Appeals can be made either verbally or in writing by learners. All appeals are to be documented by Child Care Services Training.

An abbreviated description of the appeals process is included in the Student Handbook and participants will be verbally informed of the appeals procedure as part of their induction process.


All stages of the appeal process are to be documented using the Appeal Report form and copies are to be provided to the Appellant as the process progresses.
The process for appeal is as follows:

  • Learner lodges a verbal or written appeal to Child Care Services Training within thirty (30) days of the date of the decision.
    Child Care Services Training documents details of the appeal attaching the original appeal letter from the learner if provided.
  • Within 5 working days of receipt of the appeal a meeting is arranged by Child Care Services Training Appeals Committee, with the learner to discuss the learners concerns.
  • The Appeals Committee includes the Chief Executive Officer and the Executive Director.
  • The discussion is recorded by the Child Care Services Training Appeals Committee and signed off by the learner.
  • Within 5 working days of the meeting, Child Care Services Training informs the learner of the decision. The decision may be given verbally or in writing, however, a written notification must be provided to the learner supporting a verbal advice.

If the Appellant considers that the appeals process was unsatisfactory, or that the final decision is not correct they may contact the appropriate authority in their state.

Students may contact the following government department with their complaint:

Australian Skills Quality Authority 1300 701 801

CHC30121 - CERTIFICATE III EARLY CHILDHOOD EDUCATION & CARE*Limited spaces available in our upcoming class starting in July 2022.*To register your attendance at the upcoming Information session email Care Services Training RTO CODE ... See MoreSee Less
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Playford Alive
Our 11th Works Program at Playford Alive ’s Stepping Stone SA Childcare & Early Development Centres Pre-employment Program wrapped up on the 16 March, congratulations to our 13 graduating students! Well Done! All the best with the next stage of your exciting journey!They’ve obtained their Certificate III in Early Childhood Education and Care, meeting the minimum requirements to be able to work as a Childhood Educator in childcare centres around Australia. They met challenges along the way such as pivoting to ZOOM online learning sessions, allowing the program to be delivered for the first time remotely.To add to its success, we’ve had 11 program participants already gain employment within the childcare industry mostly within the Stepping Stone (SA) Childcare & Early Development Centres.To keep the momentum going, we’ve just started our new program last month with a further 20 participants beginning their exciting new chapter.If you’re interested in future programs, please visit Child Care Services Training Interskills Training - RTO 6653 Department for Innovation and Skills - South Australia ... See MoreSee Less
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CHC30121 - CERTIFICATE III EARLY CHILDHOOD EDUCATION & CARE*Limited spaces available in our upcoming class starting in March 2022.*For more information email Care Services Training RTO CODE ... See MoreSee Less
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