APPEALS POLICY & PROCEDURE

Appeals Policy & Procedure


PURPOSE

This policy is to ensure that Child Care Services Training learners and clients are aware of the appeals process afforded them in relation to the assessment procedure. Child Care Services Training ensures they are compliant with Standards for Registered Training Organisations (RTOs) 2015 Standard Six Clauses (6.1- 6.6).

POLICY

Child Care Services Training is committed to a fair and equitable assessment process that ensures learners are provided with a framework to bring forward appeals against the assessment of their work or to appeal a decision regarding mutual recognition. This Policy outlines the process that ensures appeals are handled in an effective and timely manner.

This Policy applies to learners who have undertaken or wish to undertake training with Child Care Services Training.

Appeals can be made either verbally or in writing by learners. All appeals are to be documented by Child Care Services Training.

An abbreviated description of the appeals process is included in the Student Handbook and participants will be verbally informed of the appeals procedure as part of their induction process.

PROCEDURE

All stages of the appeal process are to be documented using the Appeal Report form and copies are to be provided to the Appellant as the process progresses.
The process for appeal is as follows:

  • Learner lodges a verbal or written appeal to Child Care Services Training within thirty (30) days of the date of the decision.
    Child Care Services Training documents details of the appeal attaching the original appeal letter from the learner if provided.
  • Within 5 working days of receipt of the appeal a meeting is arranged by Child Care Services Training Appeals Committee, with the learner to discuss the learners concerns.
  • The Appeals Committee includes the Chief Executive Officer and the Executive Director.
  • The discussion is recorded by the Child Care Services Training Appeals Committee and signed off by the learner.
  • Within 5 working days of the meeting, Child Care Services Training informs the learner of the decision. The decision may be given verbally or in writing, however, a written notification must be provided to the learner supporting a verbal advice.

If the Appellant considers that the appeals process was unsatisfactory, or that the final decision is not correct they may contact the appropriate authority in their state.

Students may contact the following government department with their complaint:

Australian Skills Quality Authority 1300 701 801 www.asqa.gov.au

Facebook Posts

3 months ago

Child Care Services Training

www.facebook.com/thesquareatwoodvillewest/photos/a.1487956844793746/2169840686605355/?type=3&theaterAre you ready to start a career as a Childcare Educator in an early education and care setting?

Child Care Services Training in association with the Department for Industry and Skills - South Australia WorkReady initiative are looking for motivated people who are ready to commit to a 24-week training program starting in January and are eligible to obtain a Department of Human Services screening for working with children.

Program participants can achieve:
•Certificate III in Early Childhood Education and Care (CHC30113)
•Provide an emergency response in an education and care setting (HLTAID004)

Work experience placements are guaranteed and employment opportunities are available for suitable program graduates.

Register now to attend and find out more at the information and selection session in November. Registrations close Friday 23 November.

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Subsidised* Course in (CHC30113) Certificate III in Early Childhood Education and Care

Register Your Interest in the Upcoming Information Session to be held on Monday 15th October at 20D James Lane, Salisbury, 10 am.

Call Lisa on 0423 288 311 or email lisat@childcareservicestraining.com.au to register your place.

The Course will run from November 2018 - May 2019.

Supported Work Placements and Skilled Facilitators. Course will run for 26 weeks.

*This course is subsidised through WorkReady STL 2018.
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Applications closing soon! Take your first steps towards a career in early education and child care by contacting Lisa on 8258 4170 or 0423 288 311 to book your spot at the information session next Wednesday, 25 July 2018.

As a successful participant of the Stepping Stone (SA) Early Development Centres Pre-employment program you’ll graduate with a Certificate III in Early Childhood Education and Care (CHC30113), and there’s guaranteed work experience plus employment opportunities for selected graduates.

Delivered by Renewal SA’s Works Program in conjunction with Stepping Stone (SA) Childcare and Early Development Centres and Child Care Services Training, funded by the Department for Industry and Skills WorkReady initiative.

player.vimeo.com/video/280668024Motivated and committed local people who are interested in a career in early education and childcare are sought for the latest Stepping Stone (SA) Childcare &…
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7 months ago

Child Care Services Training

www.facebook.com/PlayfordAlive/photos/a.389696314444348.93821.322406691173311/1809265795820719/?t...Is it time to begin your career as an Educator in an early education and care setting?

Child Care Services Training, in association with the Department of Industry and Skills’ WorkReady initiative, is seeking motivated and committed people from Adelaide's northern suburbs to complete the Stepping Stone SA Childcare & Early Development Centres Pre-employment Program. If you can commit to a 24-week training program beginning in August and are eligible to obtain a Department of Human Services screening for working with children, register to attend the information session before Monday 23 July. With pathways to a Diploma, guaranteed work experience and employment opportunities are available for suitable program graduates. Find out more: bit.ly/2tZ1wYm
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8 months ago

Child Care Services Training

Saturday morning at the Central Markets provided today's provocation. A wonderful bunch of Sunflowers bought an opportunity to draw and paint. The discussion about the texture of the stem, the shape of the leaves and the colours of the petals was explored with some interesting thoughts and ideas discussed. ... See MoreSee Less

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