Complaints Procedure

Complaints Procedure

A complaint in relation to Child Care Services Training, requires the following the steps to be undertaken.

The process will be:

  1. Advise Child Care Services Training verbally (by telephone or face to face) by email or letter. Verbal complaints will need to be lodged in writing as well.
  2. In conjunction with a Child Care Services Training representative, complete the Complaints Form.

Then depending upon the severity of the complaint:

  1. In the first instance an attempt to discuss and negotiate a solution with the person(s) concerned will be undertaken
  2. Then if this is not successful a request for mediation/intervention by an alternate party will be organised.
  3. The mediator will document the complaint in the Complaint Register and manage the Complaint Report Form which will be updated and co-signed throughout the process. This will include setting of timeframes and provision of copies of all documents and agreements to all parties throughout the process.
  4. If resolution is not reached the complaint should be referred to the Executive Director for action.
  5. If resolution is not reached the complaint should be escalated to the CEO.
  6. Should the outcome of Child Care Services Training intervention not be satisfactory:

Students and clients may contact the following government department with their complaint:

For more information, please speak with your facilitator or contact the training office.

Facebook Posts

1 month ago

Child Care Services Training

Remember - tomorrow is the next information session for the upcoming Certificate III in Early Childhood Education and Care (CHC30113) course - call us to register!Subsidised* Course in (CHC30113) Certificate III in Early Childhood Education and Care

Register Your Interest in the Upcoming Information Session to be held on Wednesday 8th May 2019

Address: Salisbury, 20D James Lane Salisbury.

Call Lisa on 0423 288 311 or email to register your place.

Induction Session to take place on 17th June 2019

The Course will run from June - January 2020

Supported Work Placements and Skilled Facilitators.

*This course is subsidised through WorkReady STL 2018.

Visit for eligibility and subsidy criteria.
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2 months ago

Child Care Services Training

This certainly looks like a lot of fun - can we have a turn? There is some amazing learning happening here!

Woodrising Natural Learning Centre Inc
This week the children have been engaged in a project of designing and using the tools to create our own obstacle course. This has been a journey of mental and physical stimulation and challenge. Resilience was built as we observed children repeatedly attempting the challenge, adapting their thinking strategies and motor planning each time.
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