Complaints Procedure

Complaints Procedure


A complaint in relation to Child Care Services Training, requires the following the steps to be undertaken.

The process will be:

  1. Advise Child Care Services Training verbally (by telephone or face to face) by email or letter. Verbal complaints will need to be lodged in writing as well.
  2. In conjunction with a Child Care Services Training representative, complete the Complaints Form.

Then depending upon the severity of the complaint:

  1. In the first instance an attempt to discuss and negotiate a solution with the person(s) concerned will be undertaken
  2. Then if this is not successful a request for mediation/intervention by an alternate party will be organised.
  3. The mediator will document the complaint in the Complaint Register and manage the Complaint Report Form which will be updated and co-signed throughout the process. This will include setting of timeframes and provision of copies of all documents and agreements to all parties throughout the process.
  4. If resolution is not reached the complaint should be referred to the Executive Director for action.
  5. If resolution is not reached the complaint should be escalated to the CEO.
  6. Should the outcome of Child Care Services Training intervention not be satisfactory:

Students and clients may contact the following government department with their complaint:

For more information, please speak with your facilitator or contact the training office.

CHC30121 - CERTIFICATE III EARLY CHILDHOOD EDUCATION & CARE*Limited spaces available in our upcoming class starting in July 2022.*To register your attendance at the upcoming Information session email admin@childcareservicestraining.com.auChild Care Services Training RTO CODE 40201www.childcareservicestraining.com.au ... See MoreSee Less
View on Facebook

1 month ago

Playford Alive
Our 11th Works Program at Playford Alive ’s Stepping Stone SA Childcare & Early Development Centres Pre-employment Program wrapped up on the 16 March, congratulations to our 13 graduating students! Well Done! All the best with the next stage of your exciting journey!They’ve obtained their Certificate III in Early Childhood Education and Care, meeting the minimum requirements to be able to work as a Childhood Educator in childcare centres around Australia. They met challenges along the way such as pivoting to ZOOM online learning sessions, allowing the program to be delivered for the first time remotely.To add to its success, we’ve had 11 program participants already gain employment within the childcare industry mostly within the Stepping Stone (SA) Childcare & Early Development Centres.To keep the momentum going, we’ve just started our new program last month with a further 20 participants beginning their exciting new chapter.If you’re interested in future programs, please visit renewalsa.sa.gov.au/community/works-program/ Child Care Services Training Interskills Training - RTO 6653 Department for Innovation and Skills - South Australia ... See MoreSee Less
View on Facebook
CHC30121 - CERTIFICATE III EARLY CHILDHOOD EDUCATION & CARE*Limited spaces available in our upcoming class starting in March 2022.*For more information email admin@childcareservicestraining.com.auChild Care Services Training RTO CODE 40201www.childcareservicestraining.com.au ... See MoreSee Less
View on Facebook