Complaints Procedure

Complaints Procedure


A complaint in relation to Child Care Services Training, requires the following the steps to be undertaken.

The process will be:

  1. Advise Child Care Services Training verbally (by telephone or face to face) by email or letter. Verbal complaints will need to be lodged in writing as well.
  2. In conjunction with a Child Care Services Training representative, complete the Complaints Form.

Then depending upon the severity of the complaint:

  1. In the first instance an attempt to discuss and negotiate a solution with the person(s) concerned will be undertaken
  2. Then if this is not successful a request for mediation/intervention by an alternate party will be organised.
  3. The mediator will document the complaint in the Complaint Register and manage the Complaint Report Form which will be updated and co-signed throughout the process. This will include setting of timeframes and provision of copies of all documents and agreements to all parties throughout the process.
  4. If resolution is not reached the complaint should be referred to the Executive Director for action.
  5. If resolution is not reached the complaint should be escalated to the CEO.
  6. Should the outcome of Child Care Services Training intervention not be satisfactory:

Students and clients may contact the following government department with their complaint:

For more information, please speak with your facilitator or contact the training office.

Facebook Posts

3 months ago

Child Care Services Training

www.facebook.com/thesquareatwoodvillewest/photos/a.1487956844793746/2169840686605355/?type=3&theaterAre you ready to start a career as a Childcare Educator in an early education and care setting?

Child Care Services Training in association with the Department for Industry and Skills - South Australia WorkReady initiative are looking for motivated people who are ready to commit to a 24-week training program starting in January and are eligible to obtain a Department of Human Services screening for working with children.

Program participants can achieve:
•Certificate III in Early Childhood Education and Care (CHC30113)
•Provide an emergency response in an education and care setting (HLTAID004)

Work experience placements are guaranteed and employment opportunities are available for suitable program graduates.

Register now to attend and find out more at the information and selection session in November. Registrations close Friday 23 November.

goo.gl/gRKCcC
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Subsidised* Course in (CHC30113) Certificate III in Early Childhood Education and Care

Register Your Interest in the Upcoming Information Session to be held on Monday 15th October at 20D James Lane, Salisbury, 10 am.

Call Lisa on 0423 288 311 or email lisat@childcareservicestraining.com.au to register your place.

The Course will run from November 2018 - May 2019.

Supported Work Placements and Skilled Facilitators. Course will run for 26 weeks.

*This course is subsidised through WorkReady STL 2018.
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Applications closing soon! Take your first steps towards a career in early education and child care by contacting Lisa on 8258 4170 or 0423 288 311 to book your spot at the information session next Wednesday, 25 July 2018.

As a successful participant of the Stepping Stone (SA) Early Development Centres Pre-employment program you’ll graduate with a Certificate III in Early Childhood Education and Care (CHC30113), and there’s guaranteed work experience plus employment opportunities for selected graduates.

Delivered by Renewal SA’s Works Program in conjunction with Stepping Stone (SA) Childcare and Early Development Centres and Child Care Services Training, funded by the Department for Industry and Skills WorkReady initiative.

player.vimeo.com/video/280668024Motivated and committed local people who are interested in a career in early education and childcare are sought for the latest Stepping Stone (SA) Childcare &…
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7 months ago

Child Care Services Training

www.facebook.com/PlayfordAlive/photos/a.389696314444348.93821.322406691173311/1809265795820719/?t...Is it time to begin your career as an Educator in an early education and care setting?

Child Care Services Training, in association with the Department of Industry and Skills’ WorkReady initiative, is seeking motivated and committed people from Adelaide's northern suburbs to complete the Stepping Stone SA Childcare & Early Development Centres Pre-employment Program. If you can commit to a 24-week training program beginning in August and are eligible to obtain a Department of Human Services screening for working with children, register to attend the information session before Monday 23 July. With pathways to a Diploma, guaranteed work experience and employment opportunities are available for suitable program graduates. Find out more: bit.ly/2tZ1wYm
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8 months ago

Child Care Services Training

Saturday morning at the Central Markets provided today's provocation. A wonderful bunch of Sunflowers bought an opportunity to draw and paint. The discussion about the texture of the stem, the shape of the leaves and the colours of the petals was explored with some interesting thoughts and ideas discussed. ... See MoreSee Less

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