Complaints Procedure

Complaints Procedure


A complaint in relation to Child Care Services Training, requires the following the steps to be undertaken.

The process will be:

  1. Advise Child Care Services Training verbally (by telephone or face to face) by email or letter. Verbal complaints will need to be lodged in writing as well.
  2. In conjunction with a Child Care Services Training representative, complete the Complaints Form.

Then depending upon the severity of the complaint:

  1. In the first instance an attempt to discuss and negotiate a solution with the person(s) concerned will be undertaken
  2. Then if this is not successful a request for mediation/intervention by an alternate party will be organised.
  3. The mediator will document the complaint in the Complaint Register and manage the Complaint Report Form which will be updated and co-signed throughout the process. This will include setting of timeframes and provision of copies of all documents and agreements to all parties throughout the process.
  4. If resolution is not reached the complaint should be referred to the Executive Director for action.
  5. If resolution is not reached the complaint should be escalated to the CEO.
  6. Should the outcome of Child Care Services Training intervention not be satisfactory:

Students and clients may contact the following government department with their complaint:

For more information, please speak with your facilitator or contact the training office.

Facebook Posts

UPCOMING CERTIFICATE III IN EARLY CHILDHOOD EDUCATION AND CARE COURSE (CHC30113)
Child Care Services Training are excited to announce the details of our upcoming Certificate III In Early Childhood Education and Care Funded course. The information session will be held on Thursday the 23rd November at the Woodville West Football Club, Oval Ave Woodville South from 10am- 12:30pm. Please register your name and phone number on 82584170. We look forward to seeing you there! — with The Square at Woodville West.
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HLTAID004 - Provide an emergency first aid response in an education and care setting.
Tuesday 14th November @ 8.30am at our Salisbury Training Rooms. Positions available. Call Lisa on 0423 288 311 - if you want to book in.
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We are excited to announce the details of our upcoming Certificate III In Early Childhood Education and Care Funded course. The information session will be held on Thursday the 23rd November at the Woodville West Football Club, Oval Ave Woodville South from 10am- 12:30pm. Please register your name and phone number on 82584170. We look forward to seeing you there! ... See MoreSee Less

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Last week - we were lucky enough to attend the 2017 VELG Conference in Sydney. This conference looks at all the new developments and emerging trends in training. We will continue to look at how we can implement all that we have learnt over the next coming months. #2017NVC #childcare #training #conference #VET #adelaide ... See MoreSee Less

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Subsidised* Course in (CHC30113) Certificate III in Early Childhood Education and Care
NOTE: CHANGE OF DATE
Register your attendance for the information session
Time: 10 am - 12.30 pm
Date: Wednesday 26th July 2017
Venue: Playford Uniting Church, Cnr Curtis Road and Douglas Drive, Munno Para
Call Lisa on 0423 288 311 or email lisat@childcareservicestraining.com.au to register your place.
Supported Work Placements and Skilled Facilitators. Course will run for 26 weeks.
*This course is subsidised through the WorkReady Qualification Quota STL 2017-2018
Eligibility and subsidy criteria may apply
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