Complaints Procedure

Complaints Procedure


A complaint in relation to Child Care Services Training, requires the following the steps to be undertaken.

The process will be:

  1. Advise Child Care Services Training verbally (by telephone or face to face) by email or letter. Verbal complaints will need to be lodged in writing as well.
  2. In conjunction with a Child Care Services Training representative, complete the Complaints Form.

Then depending upon the severity of the complaint:

  1. In the first instance an attempt to discuss and negotiate a solution with the person(s) concerned will be undertaken
  2. Then if this is not successful a request for mediation/intervention by an alternate party will be organised.
  3. The mediator will document the complaint in the Complaint Register and manage the Complaint Report Form which will be updated and co-signed throughout the process. This will include setting of timeframes and provision of copies of all documents and agreements to all parties throughout the process.
  4. If resolution is not reached the complaint should be referred to the Executive Director for action.
  5. If resolution is not reached the complaint should be escalated to the CEO.
  6. Should the outcome of Child Care Services Training intervention not be satisfactory:

Students and clients may contact the following government department with their complaint:

For more information, please speak with your facilitator or contact the training office.

Facebook Posts

Our Certificate III in Early Childhood Education and Care students have been very busy today. They have learnt the secrets of cloud dough, gloop and playdough today and then looked at extending this with natural resources. A lot of mess and fun was had. ... See MoreSee Less

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3 months ago

Child Care Services Training

This amazing artwork appeared outside our training rooms last week. It was fascinating to read about the story behind the art. Thanks Rusted Tin - Contemporary Aboriginal Arts for providing us with such a lovely view.Salisbury has developed into a diverse community, a gathering place for people from around the globe. The iconography in the design brings together moments past, present and future.

Salisbury is a place that has provided opportunities for people to settle and build an existence.

The centrepiece of the design is this moment in time where people from all over the globe have gathered here in this place. The future challenges us to nurture, support and grow together in ways where we respect all citizens, where we promote opportunity, we work to eliminate all forms of discrimination, and we engage all people in decision-making that affect their lives, by truly valuing diversity.

Elements of iconography represented in the design are

Opportunities

A journey between two places

People sitting together sharing and learning

A sunset to represent the promise of a new beginning

Nurturing supporting and growing together
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A busy day today teaching HLTAID004 Provide an Emergency First Aid response in an Education and Care Setting! A great group of students and a few laughs as well. ... See MoreSee Less

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Reminder for everyone who has registered to attend our Information Session Tomorrow 25th July 2019.
Certificate III in Early Childhood Education and Care (CHC30113)

Stepping Stone (SA) Childcare & Early Development Centres Pre-employment program at Playford Alive!

Child Care Services Training, in association with the Department for Innovation and Skills is seeking motivated and committed people from Adelaide’s northern suburbs to complete the Stepping Stone (SA) Childcare & Early Development Centres Pre-employment program. If you’re able to commit to a 24 week training program starting in August and are eligible to obtain a working with children check, register now to attend the information and selection session held on 25 July 2019. Learn more and register: renewalsa.sa.gov.au/stepping-stone-sa-childcare-ea…/
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Upcoming Training:
Safe Environments for Children and Young People
(Previously Child Safe Environments)

Date: Wednesday 14th August, 2019

Time: 9.00 – 4.00 pm
Location: Salisbury
Cost: $90
Book in: Call Lisa 0423 288 311
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