Policies and Information
Upon the initial enquiry each student will receive a Student Handbook.
The handbook will cover the following:
- Student Induction Checklist
Child Care Services Training Pathways
Course Entry & Student Enrolment Process
Things that the Student will need to provide
Working with children check
CHC30113 Certificate III in Early Childhood Education and Care
CHC50113 Diploma of Early Childhood Education and Care
CHC50213 Diploma of School Age Education and Care
Recognition of previous study
Students’ Code of Behaviour
Cheating or Plagiarism Statement
Access, Equity & Diversity Policy
Bullying, Harassment, Victimisation Policy
Work Health and Safety
Issuance of Qualifications-Records of Results and Statements of Attainment
Student Support Services Policy
Raising Concerns or Grievances
Grievance Procedure for Student
APPEALS POLICY & PROCEDURE
Code of Practice – Customer Service
Fees and Refund Information
Fees and Refund Policy
The Fees and Refund information has been formulated in line with the Standards for Registered Training Organisations 2015: Inform and protect learners (Clause 5.3) and Clause 7.3 Protect Prepaid Fees by Learners. The purpose of this policy is to ensure that prospective learners, learners and staff are fully aware of the way in which participant fees and refunds are to be handled.
It is the policy of Child Care Services Training to have fair and reasonable financial dealings with learners and to protect fees paid in advance.
Child Care Services Training will publish all fees and incidental costs clearly on its website for all potential enrolling learners. This will include a specific breakdown of individual course fees for each course offered by Child Care Services Training. www.childcareservicestraining.com.au
A full refund will apply if a student withdraws before the course commences.
A refund of 50% will apply if a student withdraws for personal reasons in the first three weeks of the course commencing or from the date of the first unit of competency is received. These reasons
include sickness (verified by a medical certificate) or a change to their employment conditions (verified by employer).
No refund will be given after three weeks of the course commencing or from the date of the first unit of competency is received. The date of withdrawal will be taken from the date that Child Care Services Training receives the Refund Application & any relevant supporting documentation.
CCST may accept payments of no more than $1000.00 in advance from individual students prior to the commencement of the course. Following commencement of the course payments made in advance would not
exceed $1,500.00 at any given time.
An invoice for payment is issued at the time of enrolment. Payment may be made by credit card, electronic funds transfer and/or direct debit arrangements. Formal acknowledgement of receipt of payment
will be provided to the participant within 7 days of funds clearing.
Where a program is cancelled or Child Care Services Training ceases to deliver a course:
Reasonable notice of cancellation including an offer of transfer to another program within 8 weeks will be given to students. If Child Care Services Training cannot honour the transfer within the eight (8) week period and the student prefers, Child Care Services Training will refund full fees. If a course is not delivered, Child Care Services Training will refund all fees paid.
Changes to terms and conditions
Child Care Services Training uphold the right to make changes to our terms and conditions should the need arise. In the event of any proposed changes to our terms and conditions, Child Care Services Training will notify all students within 30 days of the proposed changes coming into effect.
It is the responsibility of students to ensure that they meet the requirements of the policy.
It is the responsibility of Child Care Services Training staff to ensure that students are treated in a fair and reasonable manner in regards to their financial responsibilities.
It is the responsibility of the CEO to ensure that participant fees paid in advance are protected.
Students who require more information about Child Care Services Training Fees and Refund policies or have specific questions about their fees can speak to the Executive Director or Administration Officer on 0423 288 311.
Your rights as a consumer
The Australian Consumer Laws, Schedule 2 to the Competition and Consumer Act 2010, is uniform legislation for consumer protection, under the a law of the Commonwealth of Australia and is incorporated into the Law of each of Australia's states and territories. Students are protected under this law and should refer to the consumer Law website to familiarise themselves with their rights. https://consumerlaw.gov.au/
Support Services Delivery Policy
Child Care Services Training is committed to helping all students achieve their best possible outcomes. To underpin this Policy, Child Care Services Training will help students through a range of services that include:
Additional learning support (literacy/numeracy), Study skills and assignment preparation, Counselling (referral to appropriate agencies), Employment guidance/mentoring, Help with accessing high quality child care or Outside School Hours Care, Library services, Tea/coffee facilities.
If there is anything else you require or are seeking assistance with, please talk with Lisa .
Health and Safety
Child Care Services Training is committed to meeting all requirements under the Occupational Health and Safety act in relation to our facilitators and students. All facilitators are responsible for providing a safe learning environment. Students also have a legal obligation to take care and protect their own wellbeing. If you have any concerns about your learning environment or your own safety; please contact your facilitator
Issuance of Qualifications, Record of Results or Statement of Attainments
Child Care Services Training complies with the Standards for Registered Training Organisations (RTOs) 2015 Standard Three.
Child Care Services Training will only issue AQF qualifications and statement/s that are within the scope of registration and that confirmed that the learner has met the required competencies, standards and units specified within the accredited course: CHC30113 Certificate III in Early Childhood Education and Care and CHC50113 Diploma of Early childhood education and care.
At the end of each year, each learner will be issued with a Record of Results outlining the units enrolled in and the result recorded for that academic year. When the learner has completed all necessary competencies within the Certificate III or Diploma, a qualification will be sent to the learner within 30 days.
When issuing qualifications and statements of attainment, within the scope of registration, Child Care Services Training will include:
• Appropriate National Codes
• Units of Competency
• Registered Training Organisation Logo
• Registered Training Organisation national provider number
• Authorised signature
• Qualification title
• Parchment number
• Date issued
All qualifications, Record of Results and Statements of Attainment issued under the Registered Training Organisation scope of registration will clearly be separated from other non-registered Child Care Services Training activities and certificates issued.
To request a replacement Parchment, Record of Results or Statement of Attainment you will need to contact Child Care Services Training and fill out the required form.
Cost of replacement Parchment - $20.00.
Protecting Personal Information
Child Care Services Training is committed to managing and protecting the personal information (such as name, address, date of birth, personal email address, etc) that all stakeholders share with us. Child Care Services Training is committed to complying with the National Privacy Principles as set out in the Commonwealth of Australia Privacy Act 1988 (Schedule 1 The Australian Privacy Principles) and any and all following amendments (Privacy Act 1988).
Child Care Services Training will only collect personal information that is necessary to carry out legitimate activities. Information will be collected in a legal and just method and will not, where reasonably possible, be intrusive.
Reason for Collecting Personal Information
Child Care Services Training is required to collect personal Information to run its business effectively. We are required to:
Maintain administration functions such as financial, record keeping and risk management
Conduct training and assessment
Comply with Legislative and Regulatory requirements (provide information to the state governing body)
Personal information will not be sold to anyone and will not be used for promotions independent of Child Care Services Training. If there is no longer any legitimate purpose for retaining personal information, and within Records Management Legislative compliance, it will be destroyed.
Child Care Services Training will ensure personal information is safe from misuse, loss, or unauthorised access, alteration or disclosure. Information will be destroyed, or identifiers removed, when it is no longer needed for either the primary or approved secondary purpose or the required retention period set by Commonwealth and State legislation. Child Care Services Training will take reasonable steps to ensure the security of physical files, computers, networks and communications are maintained at all times.
Child Care Services Training will make available, on request, our Privacy Statement and Policy. We will also, on request and within reason, inform an individual of:
What type of Personal Information we collect and hold
For what purpose
How it is collected
How it is used and disclosed
Child Care Services Training is required by law to retain all records applicable to a person’s learning/training for a period of 30 years. These will be archived 12 months after completion of the accredited course or qualification.
If Child Care Services Training ceases operation as an RTO either the new owner or Australian Skills Quality Authority www.asqa.gov.au will take charge of those records and maintain them under the same guidelines.
Students from time to time may include photos as part of their assessment evidence. In cases where children may be identified, students are required to seek written permission from the child’s parent/guardian. Where a student is within a work placement, CCST will keep a copy of all permission forms within the students file.
If you have any queries about the privacy and security practices for Child Care Services Training, please contact the Administration Officer.
If you believe that your personal information has not been dealt with in accordance with an information privacy principle you may make a written complaint to Child Care Services Training. Your complaint should be addressed to:
Child Care Services Training
169 Salisbury Highway,
Salisbury Downs SA 5108
You may also e-mail your complaint to email@example.com
Please refer to the Child Care Services Training Complaints Policy & Procedure in the Student Handbook or request a copy from the Administration Officer.
or send to 169 Salisbury Highway Salisbury Downs SA 5108.