APPEALS POLICY & PROCEDURE

Appeals Policy & Procedure


PURPOSE

This policy is to ensure that Child Care Services Training learners and clients are aware of the appeals process afforded them in relation to the assessment procedure. Child Care Services Training ensures they are compliant with Standards for Registered Training Organisations (RTOs) 2015 Standard Six Clauses (6.1- 6.6).

POLICY

Child Care Services Training is committed to a fair and equitable assessment process that ensures learners are provided with a framework to bring forward appeals against the assessment of their work or to appeal a decision regarding mutual recognition. This Policy outlines the process that ensures appeals are handled in an effective and timely manner.

This Policy applies to learners who have undertaken or wish to undertake training with Child Care Services Training.

Appeals can be made either verbally or in writing by learners. All appeals are to be documented by Child Care Services Training.

An abbreviated description of the appeals process is included in the Student Handbook and participants will be verbally informed of the appeals procedure as part of their induction process.

PROCEDURE

All stages of the appeal process are to be documented using the Appeal Report form and copies are to be provided to the Appellant as the process progresses.
The process for appeal is as follows:

  • Learner lodges a verbal or written appeal to Child Care Services Training within thirty (30) days of the date of the decision.
    Child Care Services Training documents details of the appeal attaching the original appeal letter from the learner if provided.
  • Within 5 working days of receipt of the appeal a meeting is arranged by Child Care Services Training Appeals Committee, with the learner to discuss the learners concerns.
  • The Appeals Committee includes the Chief Executive Officer and the Executive Director.
  • The discussion is recorded by the Child Care Services Training Appeals Committee and signed off by the learner.
  • Within 5 working days of the meeting, Child Care Services Training informs the learner of the decision. The decision may be given verbally or in writing, however, a written notification must be provided to the learner supporting a verbal advice.

If the Appellant considers that the appeals process was unsatisfactory, or that the final decision is not correct they may contact the appropriate authority in their state.

Students may contact the following government department with their complaint:

Australian Skills Quality Authority 1300 701 801 www.asqa.gov.au

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Our Certificate III in Early Childhood Education and Care students have been very busy today. They have learnt the secrets of cloud dough, gloop and playdough today and then looked at extending this with natural resources. A lot of mess and fun was had. ... See MoreSee Less

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3 weeks ago

Child Care Services Training

This amazing artwork appeared outside our training rooms last week. It was fascinating to read about the story behind the art. Thanks Rusted Tin - Contemporary Aboriginal Arts for providing us with such a lovely view.Salisbury has developed into a diverse community, a gathering place for people from around the globe. The iconography in the design brings together moments past, present and future.

Salisbury is a place that has provided opportunities for people to settle and build an existence.

The centrepiece of the design is this moment in time where people from all over the globe have gathered here in this place. The future challenges us to nurture, support and grow together in ways where we respect all citizens, where we promote opportunity, we work to eliminate all forms of discrimination, and we engage all people in decision-making that affect their lives, by truly valuing diversity.

Elements of iconography represented in the design are

Opportunities

A journey between two places

People sitting together sharing and learning

A sunset to represent the promise of a new beginning

Nurturing supporting and growing together
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Reminder for everyone who has registered to attend our Information Session Tomorrow 25th July 2019.
Certificate III in Early Childhood Education and Care (CHC30113)

Stepping Stone (SA) Childcare & Early Development Centres Pre-employment program at Playford Alive!

Child Care Services Training, in association with the Department for Innovation and Skills is seeking motivated and committed people from Adelaide’s northern suburbs to complete the Stepping Stone (SA) Childcare & Early Development Centres Pre-employment program. If you’re able to commit to a 24 week training program starting in August and are eligible to obtain a working with children check, register now to attend the information and selection session held on 25 July 2019. Learn more and register: renewalsa.sa.gov.au/stepping-stone-sa-childcare-ea…/
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Upcoming Training:
Safe Environments for Children and Young People
(Previously Child Safe Environments)

Date: Wednesday 14th August, 2019

Time: 9.00 – 4.00 pm
Location: Salisbury
Cost: $90
Book in: Call Lisa 0423 288 311
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