APPEALS POLICY & PROCEDURE

Appeals Policy & Procedure


PURPOSE

This policy is to ensure that Child Care Services Training learners and clients are aware of the appeals process afforded them in relation to the assessment procedure. Child Care Services Training ensures they are compliant with Standards for Registered Training Organisations (RTOs) 2015 Standard Six Clauses (6.1- 6.6).

POLICY

Child Care Services Training is committed to a fair and equitable assessment process that ensures learners are provided with a framework to bring forward appeals against the assessment of their work or to appeal a decision regarding mutual recognition. This Policy outlines the process that ensures appeals are handled in an effective and timely manner.

This Policy applies to learners who have undertaken or wish to undertake training with Child Care Services Training.

Appeals can be made either verbally or in writing by learners. All appeals are to be documented by Child Care Services Training.

An abbreviated description of the appeals process is included in the Student Handbook and participants will be verbally informed of the appeals procedure as part of their induction process.

PROCEDURE

All stages of the appeal process are to be documented using the Appeal Report form and copies are to be provided to the Appellant as the process progresses.
The process for appeal is as follows:

  • Learner lodges a verbal or written appeal to Child Care Services Training within thirty (30) days of the date of the decision.
    Child Care Services Training documents details of the appeal attaching the original appeal letter from the learner if provided.
  • Within 5 working days of receipt of the appeal a meeting is arranged by Child Care Services Training Appeals Committee, with the learner to discuss the learners concerns.
  • The Appeals Committee includes the Chief Executive Officer and the Executive Director.
  • The discussion is recorded by the Child Care Services Training Appeals Committee and signed off by the learner.
  • Within 5 working days of the meeting, Child Care Services Training informs the learner of the decision. The decision may be given verbally or in writing, however, a written notification must be provided to the learner supporting a verbal advice.

If the Appellant considers that the appeals process was unsatisfactory, or that the final decision is not correct they may contact the appropriate authority in their state.

Students may contact the following government department with their complaint:

Australian Skills Quality Authority 1300 701 801 www.asqa.gov.au

Child Care Services Training is seeking motivated and committed people from Adelaide’s northern suburbs to take part in the Stepping Stone (SA) Childcare & Early Development Centres Pre-employment program. The program includes supervised work experience placements and industry-led workshops to increase participants’ job-readiness. If you’re able to commit to a 37-week training program starting in March 2022, can provide evidence of being fully vaccinated against COVID-19 (TGA-approved vaccine) and are eligible to obtain a Working with Children Check, register now to attend the information and selection session held on 1 March 2022. Find out more and register: renewalsa.sa.gov.au/news/stepping-stone-sa-childcare-early-development-centres-pre-employment-pro...This program is delivered by Renewal SA’s Works Program at Playford Alive in conjunction with Stepping Stone SA Childcare & Early Development Centres, Child Care Services Training and Interskills Training - RTO 6653 and is supported by the Department for Innovation and Skills - South Australia. ... See MoreSee Less
View on Facebook

1 week ago

Playford Alive
Child Care Services Training is seeking motivated and committed people from Adelaide’s northern suburbs to take part in the Stepping Stone (SA) Childcare & Early Development Centres Pre-employment program. The program includes supervised work experience placements and industry-led workshops to increase your job-readiness.If you’re able to commit to a 37-week training program starting in March 2022, are fully vaccinated against COVID -19 and are eligible to obtain a Working with Children Check, register now to attend the information and selection session on 1 March 2022. Contact Child Care Services Training on 0421 691 253 or admin@childcareservicestraining.com.au to find out more and register.This program is delivered by Renewal SA’s Works Program at Playford Alive in conjunction with Stepping Stone SA Childcare & Early Development Centres, Child Care Services Training and Interskills Training - RTO 6653 and is supported by the Department for Innovation and Skills - South Australia. ... See MoreSee Less
View on Facebook
**** ENROLMENTS OPEN ****Upcoming CHC30121 Certificate III in Early Childhood Education & Care This will be a class room based course with supported work placement and skilled facilitators. If you are able to commit to a training Program (min 2 days per week) – starting on Friday 21st January 2022, and are eligible to obtain a Working with children check, Contact us now for more information!childcareservicestraining.com.au/contact-us/Child Care Services Training (RTO Code: 40201) ... See MoreSee Less
View on Facebook