Complaints Procedure

Complaints Procedure


A complaint in relation to Child Care Services Training, requires the following the steps to be undertaken.

The process will be:

  1. Advise Child Care Services Training verbally (by telephone or face to face) by email or letter. Verbal complaints will need to be lodged in writing as well.
  2. In conjunction with a Child Care Services Training representative, complete the Complaints Form.

Then depending upon the severity of the complaint:

  1. In the first instance an attempt to discuss and negotiate a solution with the person(s) concerned will be undertaken
  2. Then if this is not successful a request for mediation/intervention by an alternate party will be organised.
  3. The mediator will document the complaint in the Complaint Register and manage the Complaint Report Form which will be updated and co-signed throughout the process. This will include setting of timeframes and provision of copies of all documents and agreements to all parties throughout the process.
  4. If resolution is not reached the complaint should be referred to the Executive Director for action.
  5. If resolution is not reached the complaint should be escalated to the CEO.
  6. Should the outcome of Child Care Services Training intervention not be satisfactory:

Students and clients may contact the following government department with their complaint:

For more information, please speak with your facilitator or contact the training office.

Facebook Posts

A busy day today teaching HLTAID004 Provide an Emergency First Aid response in an Education and Care Setting! A great group of students and a few laughs as well. ... See MoreSee Less

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Reminder for everyone who has registered to attend our Information Session Tomorrow 25th July 2019.
Certificate III in Early Childhood Education and Care (CHC30113)

Stepping Stone (SA) Childcare & Early Development Centres Pre-employment program at Playford Alive!

Child Care Services Training, in association with the Department for Innovation and Skills is seeking motivated and committed people from Adelaide’s northern suburbs to complete the Stepping Stone (SA) Childcare & Early Development Centres Pre-employment program. If you’re able to commit to a 24 week training program starting in August and are eligible to obtain a working with children check, register now to attend the information and selection session held on 25 July 2019. Learn more and register: renewalsa.sa.gov.au/stepping-stone-sa-childcare-ea…/
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Upcoming Training:
Safe Environments for Children and Young People
(Previously Child Safe Environments)

Date: Wednesday 14th August, 2019

Time: 9.00 – 4.00 pm
Location: Salisbury
Cost: $90
Book in: Call Lisa 0423 288 311
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Congratulations too our recent graduates from our latest Certificate III in Early Childhood and Education Course (CHC30113). You should all be very proud of what you have achieved over the last six months. This course was run in conjunction with Stepping Stone SA Childcare & Early Development Centres and The Square at Woodville West

If you want to be just as successful as these people - see our link in the previous post for our new course starting next month!
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1 month ago

Child Care Services Training

Do you work or volunteer with children?

Find out more information about the new Working With Children Check at screening.sa.gov.au/wwcc

Human Services SA
Do you work or volunteer with children? 👪

Check screening.sa.gov.au/wwcc now to find out if you need a working with children check from 1 July 2019.
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