Complaints Procedure

Complaints Procedure


A complaint in relation to Child Care Services Training, requires the following the steps to be undertaken.

The process will be:

  1. Advise Child Care Services Training verbally (by telephone or face to face) by email or letter. Verbal complaints will need to be lodged in writing as well.
  2. In conjunction with a Child Care Services Training representative, complete the Complaints Form.

Then depending upon the severity of the complaint:

  1. In the first instance an attempt to discuss and negotiate a solution with the person(s) concerned will be undertaken
  2. Then if this is not successful a request for mediation/intervention by an alternate party will be organised.
  3. The mediator will document the complaint in the Complaint Register and manage the Complaint Report Form which will be updated and co-signed throughout the process. This will include setting of timeframes and provision of copies of all documents and agreements to all parties throughout the process.
  4. If resolution is not reached the complaint should be referred to the Executive Director for action.
  5. If resolution is not reached the complaint should be escalated to the CEO.
  6. Should the outcome of Child Care Services Training intervention not be satisfactory:

Students and clients may contact the following government department with their complaint:

For more information, please speak with your facilitator or contact the training office.

Child Care Services Training is seeking motivated and committed people from Adelaide’s northern suburbs to take part in the Stepping Stone (SA) Childcare & Early Development Centres Pre-employment program. The program includes supervised work experience placements and industry-led workshops to increase participants’ job-readiness. If you’re able to commit to a 37-week training program starting in March 2022, can provide evidence of being fully vaccinated against COVID-19 (TGA-approved vaccine) and are eligible to obtain a Working with Children Check, register now to attend the information and selection session held on 1 March 2022. Find out more and register: renewalsa.sa.gov.au/news/stepping-stone-sa-childcare-early-development-centres-pre-employment-pro...This program is delivered by Renewal SA’s Works Program at Playford Alive in conjunction with Stepping Stone SA Childcare & Early Development Centres, Child Care Services Training and Interskills Training - RTO 6653 and is supported by the Department for Innovation and Skills - South Australia. ... See MoreSee Less
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1 week ago

Playford Alive
Child Care Services Training is seeking motivated and committed people from Adelaide’s northern suburbs to take part in the Stepping Stone (SA) Childcare & Early Development Centres Pre-employment program. The program includes supervised work experience placements and industry-led workshops to increase your job-readiness.If you’re able to commit to a 37-week training program starting in March 2022, are fully vaccinated against COVID -19 and are eligible to obtain a Working with Children Check, register now to attend the information and selection session on 1 March 2022. Contact Child Care Services Training on 0421 691 253 or admin@childcareservicestraining.com.au to find out more and register.This program is delivered by Renewal SA’s Works Program at Playford Alive in conjunction with Stepping Stone SA Childcare & Early Development Centres, Child Care Services Training and Interskills Training - RTO 6653 and is supported by the Department for Innovation and Skills - South Australia. ... See MoreSee Less
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**** ENROLMENTS OPEN ****Upcoming CHC30121 Certificate III in Early Childhood Education & Care This will be a class room based course with supported work placement and skilled facilitators. If you are able to commit to a training Program (min 2 days per week) – starting on Friday 21st January 2022, and are eligible to obtain a Working with children check, Contact us now for more information!childcareservicestraining.com.au/contact-us/Child Care Services Training (RTO Code: 40201) ... See MoreSee Less
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