Complaints Procedure
A complaint in relation to Child Care Services Training, requires the following the steps to be undertaken.
The process will be:
- Advise Child Care Services Training verbally (by telephone or face to face) by email or letter. Verbal complaints will need to be lodged in writing as well.
- In conjunction with a Child Care Services Training representative, complete the Complaints Form.
Then depending upon the severity of the complaint:
- In the first instance an attempt to discuss and negotiate a solution with the person(s) concerned will be undertaken
- Then if this is not successful a request for mediation/intervention by an alternate party will be organised.
- The mediator will document the complaint in the Complaint Register and manage the Complaint Report Form which will be updated and co-signed throughout the process. This will include setting of timeframes and provision of copies of all documents and agreements to all parties throughout the process.
- If resolution is not reached the complaint should be referred to the Executive Director for action.
- If resolution is not reached the complaint should be escalated to the CEO.
- Should the outcome of Child Care Services Training intervention not be satisfactory:
Students and clients may contact the following government department with their complaint:
- ASQA Australian Skills Quality Authority www.asqa.gov.au 1300 701 801
For more information, please speak with your facilitator or contact the training office.
1 week ago
**Registrations are closing soon for our Information & Selection Session on Wednesday 10th August. **![]()
CHC30121 - CERTIFICATE III EARLY CHILDHOOD EDUCATION & CARE - New class starting in September 2022![]()
For more information email: admin@childcareservicestraining.com.au or call us on 0421 691 253![]()
Child Care Services Training RTO CODE 40201
www.childcareservicestraining.com.au
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3 weeks ago
Our Renewal SA Works Program class has the opportunity to spend the morning at Marra Dreaming, an Indigenous Arts and Crafts Cultural Centre in Salisbury last week as part of their Training program and celebrating NAIDOC week. ![]()
Students were able to explore the centre, meet the artist Raylene, and participate in a Cultural Awareness Workshop. The students completed a class painting, individual dot painting placemats and worked together to weave a basket. ![]()
Playford Alive![]()
Child Care Services Training RTO Code 40201
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2 months ago
CHC50121 Diploma in Early Childhood Education & Care![]()
Open up doors and increase your career opportunities with your Diploma in Early Childhood Education & Care!![]()
There has never been a better time…
💻 Study while you work
📆 18 month course duration
🤑 Low cost, student contribution of $380*![]()
Flexible learning, with 1 day in class per month, zoom sessions, workplace learning tasks & external study![]()
Workshops delivered by industry experts to enhance training![]()
Mid Year Class Applications OPEN NOW! Limited places available.![]()
Email admin@childcareservicestraining.com.au for more information. ![]()
*Check you funding eligibility here: www.skills.sa.gov.au/courses-careers/eligibility-explained ![]()
Child Care Services Training
RTO Code 40201
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