Fee and Refund Policy and Procedure

PURPOSE

This policy has been formulated in line with the Standards for Registered Training Organisations 2015: Clause 5.3 Informing and protecting students and Clause 7.3 Protecting Pre-paid Fees by students. The Refund Policy is included in CCST’s Student Handbook.

The purpose of this policy is to ensure that prospective students, students and staff are fully aware of the way in which participant fees and refunds are to be handled.

POLICY

It is the policy of Child Care Services Training to have fair and reasonable financial dealings with student and to protect fees paid in advance.

PROCEDURE

  • Child Care Services Training will publish all fees and incidental costs clearly on its website for all potential enrolling students. This will include a specific breakdown of individual course fees for each course offered by Child Care Services Training. www.childcareservicestraining.com.au

  • A refund of 50% will apply if a learner withdraws for personal reasons within 14 days of enrolling. These reasons include sickness (verified by a medical certificate) or a change to their employment conditions (verified by employer).

  • No refund will be given after commencement, from the date of the first unit/class start date. The date of withdrawal will be taken from the date that Child Care Services Training receives the Refund Application and; any relevant supporting documentation.

  • CCST may accept payments of no more than $1000.00 in advance from individual students prior to the commencement of the course. Following commencement of the course payments made in advance would not exceed $1,500.00 at any given time.

  • An invoice for payment is issued at the time of enrolment. Payment may be made by credit card, electronic funds transfer and/or direct debit arrangements. Formal acknowledgement of receipt of payment will be provided to the participant within 7 days of funds clearing.

  • Fee must be paid in full within 7 days of invoice receipt. Course fees must be paid prior to course commencement, unless prior arrangements have been made for a payment plan.

  • All applications for payment plan must be put in writing to be reviewed prior to Invoice due date. Once a payment plan agreement has been made, payment dates must be met. Missed payments will forfeit the payment plan agreement and all final outstanding monies will be payable immediately.

Programs may be cancelled due to low registrations.

Reasonable notice of cancellation including an offer of transfer to another program within 8 weeks will be given to participants. If Child Care Services Training cannot honour the transfer within the eight (8) week period and the participant prefers, Child Care Services Training will refund full fees.

RESPONSIBILITY

  • It is the responsibility of participants to ensure that they meet the requirements of the policy.

  • It is the responsibility of Child Care Services Training staff to ensure that participants are treated in a fair and reasonable manner in regards to their financial responsibilities.

  • It is the responsibility of the CEO to ensure that participant fees paid in advance are protected.

  • A fee of $20.00 for replacement electronic parchment applies.